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A review that points to a real transaction is worth more than ten that point to nothing.
Open review systems invite flattery and attacks. We separate reviews tied to a closed transaction from those that are not, and only the first kind contribute to an agent's rating.
Each review shows the type of transaction and the month it closed. Readers can tell whether feedback comes from a purchase, a sale or a rental and how recent it is.
Agents can reply to reviews, and their replies stay visible. How someone responds to critical feedback tells you as much as the stars do.